ARTICLE 1 – PERSONAL INFORMATION WE COLLECT

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which provides us with information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SMS marketing (if applicable): By entering your phone number when placing an order, you agree to receive SMS messages (for order tracking and abandoned cart recovery), as well as promotional offers. SMS messages do not exceed 4 per month. You may opt out at any time by replying STOP by SMS.

ARTICLE 2 – CONSENT

How do we obtain your consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting your information and using it for that specific purpose only.

If we ask for your personal information for another reason, such as marketing, we will either ask for your explicit consent or give you the opportunity to decline.

How do I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us at contact@santaviapro.com

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored on Shopify's data storage systems and databases, and within the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, please visit Shopify's Terms of Service and Privacy Policy.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, third-party providers used by us will only collect, use, and disclose your information to the extent necessary for them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. We recommend that you read their privacy policies to understand how they handle your personal information.

Keep in mind that certain providers may be located in or have facilities located in a jurisdiction different from yours or ours. If you proceed with a transaction that requires the services of a third-party provider, your information may be governed by the laws of the jurisdiction in which that provider is located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions.

Links

When you click on links on our site, they may redirect you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognized standards.

COOKIES (Tracking Files)

Below is a list of cookies we use. We have listed them here so you can choose whether or not to allow them.

_session_id: unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit: no data retained, persists for 30 minutes from last visit. Used by the internal tracking system of our website provider to record the number of visits.

_shopify_uniq: no data retained, expires at midnight (based on visitor location) the following day. Counts the number of visits to a store by each unique customer.

cart: unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id: unique session identifier.

storefront_digest: unique identifier, undefined if the store has a password, used to determine if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minors in your care to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, file a complaint, or simply obtain more information, contact our Privacy Compliance Officer at contact@santaviapro.com